Return & Refund Policy

Return & Refund Policy

Thank you for shopping with 【请替换：店铺名称】. We want you to feel confident and satisfied with your purchase. If your order does not meet your expectations, you may request a return under the following terms.

Return Time Limit

Return requests must be submitted within 30 days from the date your order is delivered.

Return Conditions

To be eligible for a return, items must meet all of the following conditions:

  • Be unused and in original condition.
  • Include original packaging and any included accessories.
  • Remain free from damage, modification, or misuse.
  • Be returned in a condition that allows for inspection.

We reserve the right to decline any returns that do not satisfy these requirements.

Items Not Eligible for Return

The following items are generally not eligible for return:

  • Custom-made or personalized products.
  • Digital products or downloadable materials.
  • Gift cards.
  • Clearance or final sale items.
  • Products that have been used beyond normal inspection.

Refund Procedure

Once your return has been received and inspected, we will notify you about the approval or rejection of your refund.

Approved refunds will be processed back to the original payment method. The time required to complete the refund depends on your payment provider and may take 7-10 business days.

Damaged or Incorrect Products

If your order arrives damaged, defective, incomplete, or incorrect, please retain the item and all original packaging until the issue is resolved.

Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to an error during fulfillment or a confirmed defect in the product.

Shipping fees for your original order are calculated and displayed at checkout.

Processing & Shipping Times

Returns are typically processed within 2-4 business days after we receive the returned items. Shipping for refunds or exchanges usually takes 7-15 business days.

Order Cancellation

You may cancel your order within 12 hours of purchase by contacting our customer service at 【请替换：客服邮箱】. After this cancellation window, orders may have already been processed or shipped and cannot be cancelled.

If you have any questions about your return or refund, please contact us at 【请替换：客服邮箱】 for assistance.